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Overview
Research

Want to know what Customer Journey Experts is doing currently? This is the place! Here we share important news, research and our current projects. The content page will be as up to date as possible, so you won’t have to miss anything.

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Blue Paper

We have written a blue paper on “AI, conversational and the next level of customer interaction” together with Microsoft, Avanade, Achmea, and leading Dutch conversational experts within the Shopping Tomorrow research program. Interested in reading about our findings? Leave your email and receive the Blue Paper. 

By clicking receive you consent to receiving an email with the requested file as well as possibly being contacted by Customer Journey Experts within 3 months of downloading the file. More information about how we handle your data you can find in our privacy policy.

Thank you! You will receive the Blue Paper in your email shortly.

Quick Scans

To monitor market developments, discover best practices and improve our journey analysis method, our experts frequently perform Quick Scans at interesting brands and retailers in various product categories.


The Quick Scans are based on a recent purchase and we use them internally to present and discuss our findings. Every now and then we upload one of them here. Just to share some insights!

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In 2021 we published, in collaboration with Achmea, Currence and Thuiswinkel.org, the Intelligence Customer Interaction report.


This research document explains how fundamental Voice and Conversational are, the impact they have and the opportunities they offer.

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Get in touch with us

We love to share the details of our products, show you cases of the leading companies we work for  and inspire you with our ideas.

 

But above all, we believe in a highly individual approach, so please give us a call or send us an email and we will come over to have a (virtually) cup of coffee.

Thank you for contacting us, we will get in touch!

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