Journey Improvement explained

Based on the benchmark insights we identify the practical points of improvement in the initial and the repeat journey. We structure these in journey flows to discuss them, holistically from a customer perspective, with your operational teams and key stakeholders in in-depth sessions. 

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With them, we determine and prioritize the improvements that need to be addressed and provide international inspiration to give direction to them. Fundamental adjustments are further developed with your teams based on Functionality Flow Design.