Establish how good your journey really is
The Journey Benchmark
Objective insights to define your customer journey ambition!
Journey Benchmark explained
The journey benchmark provides a clear view of the quality of your journey experience compared to direct competitors and cross-category leaders.
The objective analysis insights based on 2.000+ checkpoints are input to define or refine your journey ambitions and address the operational and strategic improvement directions.
A periodic benchmark update allows you to monitor your development progress. The analysis of your conversion data adds the financial perspective.