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Customer Value Management
Measure and manage performance progress
Customer Value Management

Smart data models to fuel customer value creation!

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Customer Value Management explained

We calculate the value of the identified improvements based on your conversion data. The distinction between initial, returning, and loyal customers in this conversion model is the stepping stone to measuring customer value at the individual level.


By implementing the Customer Value Monitor, our KPI framework that consists of the Individual Customer Scorecard and the Customer Value Dashboard, you can monitor and manage your personal customer interaction performance.


The customer value KPIs are also part of the Business Value Calculator that we use to quantify improvement and innovation projects.

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We love to share the details of our products, show you cases of the leading companies we work for  and inspire you with our ideas.


But above all, we believe in a highly individual approach, so please give us a call or send us an email and we will come over to have a (virtually) cup of coffee.

Thank you for contacting us, we will get in touch!

Let's create customer value!

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