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Let's create customer value!
We are Customer Journey Experts

We believe that customer journeys are about people! Not only about the money they spend, but also about their experience and satisfaction with the process. In the digital age, the essence of retail is building valuable relations with individual customers.

We provide inspiring insights, smart methods, and practical tools
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establish
how good
your journey really is

address, valuate and prioritize journey improvements

measure and manage performance progress

rethink your potential from
the customer perspective

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become customer centric and data driven

Our customers

We help B2C and B2B companies with insights and tools to become truly customer-focused. 

 

Our international clients (retailers, brands, consultants and private equity) will tell you that we are Dutch and rather direct, but also that they are very happy with our fundamental, committed, and methodical approach. 

 

We have clients in a wide range of product categories and are happy to share relevant cases with you.

To play, press and hold the enter key. To stop, release the enter key.

We are there for you

We are methodical, analytical, fact-based and work with self-organizing teams of smart well-trained journey analyst, experts and strategist.  

In 2021 we published, in collaboration with Achmea, Currence and Thuiswinkel.org, the Intelligence Customer Interaction report.


This research document explains how fundamental Voice and Conversational are, the impact they have and the opportunities they offer.

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The Conversational Benchmark

Insights in the quality and naturality of your conversation 

We've analyzed over 150 conversations (chatbots, voice skills, etc.). We can help you with the quality of your conversation and give you the inspiration to improve it. We offer three distinctive personalized products and a subscription-based plan. For info and benefits, see our products and click on them for the details!

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