Let's create customer value!
We are Customer Journey Experts
We believe that customer journeys are about people! Not only about the money they spend, but also about their experience and satisfaction with the process. In the digital age, the essence of retail is building valuable relations with individual customers.
We provide smart methods and tools to realize your ambition
Based on the ©bonsing|mann customer journey model we created a unique very detailed method to analyze and benchmark the quality of customer journeys.
To help you define your strategic ambition and translate the analysis insights into concrete actions we developed a set of very practical hands-on tools.
We can help you with journey improvement, journey design, business innovation, and customer value management. Please drop us a note and we tell you all about our approach or click below for more product specific information.
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We are there for you
We are methodical, analytical, fact-based and work with self-organizing teams of smart well-trained journey analyst, experts and strategist.
Our customers
We help B2C and B2B companies with insights and tools to become truly customer-focused.
Our international clients (retailers, brands, consultants and private equity) will tell you that we are Dutch and rather direct, but also that they are very happy with our fundamental, committed, and methodical approach.
We have clients in a wide range of product categories
and are happy to share relevant cases with you.
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Customers who already trust us
Read more about how Würth improved their customer experience 4,6 times faster than their competitors
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