Let's create customer value!
We are Customer Journey Experts
We believe that customer journeys are about people, not only about the money they spend. But also about their experience and satisfaction with the process. In the digital age the essence of retail is building valuable relations with individual customers.
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We provide smart methods and tools to realize your ambition
Based on the ©bonsing|mann customer journey model we
created a unique very detailed method to analyze and
benchmark the quality of your journey.
To help you define your strategic ambition and translate the analysis
insights into concrete actions we developed a set of very
practical hand on tools.
We can help you with journey improvements, journey design
business innovation and customer value management.
Reach out to us and we tell you all about our approach or click
below for more product specific information.
Read more >
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We are there for you
We are methodical, analytical, fact-based and work with self-organizing teams
of smart well-trained journey analyst, experts and strategist.
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Our customers
We are a young dynamic organization. We help B2C and B2B
companies with insights and tools to become truly customer-oriented.
Our international clients (retailers, brands, consultants, and private equity)
will tell you that we are a Dutch and rather direct, but also that they are
very happy with our fundamental, committed, and methodical approach.
We have clients in a wide range of product categories,
and are happy to share client cases that fit your needs.
request a demo >
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